Returns & Exchanges
At Vault X, we stand by the quality of our curated fashion collections and offer a 30-day window for hassle-free returns or exchanges on all unworn items. Ensure your pieces remain in original condition with tags attached to qualify for a full refund to your original payment method.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Securely pack your unworn garments in their original packaging, ensuring all designer tags and security seals remain intact.
Attach Shipping Label
Download and print the prepaid shipping label provided by the portal and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing